Our approach utilizes a unique diagnostic method which emphasizes collaborative buy-in and support. We feel that ALIGNMENT must occur between the consultant, the company and the employee(s) for a successful engagement to occur. Our Nine Step Arrow of Alignment™ demonstrates one of the many ways we partner with our clients to achieve the desired business results.
The Nine Step Arrow of Engagement:
Step 1: Agreement
- We work to gain agreement on what the desired outcomes of the engagement are to be
Step 2: Learn
- We learn about the situation, the individual(s), the team or group and the organization so we can be a valued business partner
Step 3: Investigate
- We gather information utilizing a variety of research methods to identify and validate the “triggers” that are impacting success
Step 4: Give
- We give customized feedback on potential areas of focus based on what is learned in the investigation step
Step 5: Narrow
- We collaboratively work with our client to narrow the focus and develop a plan that will lead to the desired outcomes
Step 6: Manage
- We manage the implementation of the plan and provide professional development and training services when applicable
Step 7: Evaluate
- We evaluate the effectiveness of the plan to ensure it met the key initiatives identified at the beginning of the engagement
Step 8: Next
- We determine next steps to ensure the business changes are sustainable and enduring
Step 9: Teach
- We transfer knowledge to our clients to create infrastructure for the future
